This phone conversation happened a few months ago.
ME : " Hello , I'd like to book an appointment with Dr. X for next Sunday"
LADY 1 : " Sir , would you like an afternoon or a morning slot ?"
ME : "Is afternoon available?"
LADY 1 : " No, sir."
Then this a couple of days later.
ME : "Um , I have an appointment with Dr.X for next Sunday......(etc) Can i reschedule it to Wednesday ?"
LADY 2 : " Wednesday...OK sir. Would you like a morning or afternoon slot ?"
ME : " Afternoon'd be great. Is that available ?"
LADY 2 : "No,sir"
Obviously , customer is king , customer choice queen and reading out from your Customer Service training manual algorithm an absolute God. Sweet !
And then this one happened today :
ME : "Hello, I'd like to book two tickets for Inglourious Basterds , 9PM , at X "
LADY 3 : ".......(details , etc)....Sir ,can i have your last name ? "
(Five minutes getting that it in)
LADY 3 : "And your first name , sir"
ME : " Bhaskar. That's B-H-A-S..."
LADY 3 (cuts in) : " B-H-A-S-T-E-R-D , sir ?"
We covered the bit about reading out from the movie list as being an absolute God ? Well, she did need to sound a whole lot brighter for me to attribute anything more to it than that. Or at least so i hope !
Stranger and more inglourious things can happen on a phone call than Herr Furher melting into his swastika in a cinema hall fire.